Terms of Use

This website is provided by Crisis Services Canada and Canada Suicide Prevention Service as a service to our clients and visitors, and we thank you for visiting.

The use of this site is subject to the below terms and conditions and by accessing this site, and any of its pages, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, immediately exit from this site and do not access any other pages.

References to Crisis Services Canada and Canada Suicide Prevention Service in these terms and conditions shall include its President, board of directors, officers, employees, agents and other representatives of Crisis Services Canada and the Canada Suicide Prevention Service.

CHANGES TO SITE

Changes may be made at any time to this site, these terms and conditions, and the information contained herein, without prior notice.

COPYRIGHT AND TRADEMARK NOTICES

Copyright © 2017, Crisis Services Canada and Copyright © 2017, Canada Suicide Prevention Service. All rights reserved. No portion of this material may be reproduced, other than for personal use, in any form, or by any means, without the prior written permission of Crisis Services Canada. Certain names, words, titles, phrases, logos, icons, graphics or designs in the pages of this site, and those websites to which it is linked may constitute trade names, registered or unregistered trademarks or service-marks ('trademarks') of Crisis Services Canada and Canada Suicide Prevention Service or of third parties that are used under license. The display of trademarks on this site [and those to which it is linked] does not imply the grant of any license to any other party.

USE OF LINKS

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’. While care has been taken in the preparation of the information contained in this site, such information is obtained from a number of sources and is provided on an 'as is' basis without any representation, warranty or condition as to quality, accuracy, completeness, legality, currency, efficacy or fitness for a particular purpose, whether expressed or implied, statutory or otherwise.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their Terms of Service before engaging in any business or uploading any information.

Crisis Services Canada and Canada Suicide Prevention Service, and its content providers shall have no liability, whether direct, indirect, consequential, special or incidental, related to or arising from the information on this site [or any other websites that are linked to this site] or the use thereof, whether based on breach of contract, tort including negligence, infringement of intellectual property rights, strict liability, breach of warranty, failure of essential purpose, fundamental breach, breach of a fundamental term or otherwise, even if advised of the possibility thereof.

Anyone using this information does so at his or her own risk, and by using such information agrees to indemnify Crisis Services Canada and Canada Suicide Prevention Service and its content providers from any and all liability, loss, injury, damages, costs and expenses (including legal fees and expenses) arising from such person’s use of the information on this site (and any information on websites linked from this site).

LIMITATION OF LIABILITY

All the information on this website is published in good faith and for general information purpose only. www.crisisservicescanada.ca does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (www.crisisservicescanada.ca), is strictly at your own risk. www.crisisservicescanada.ca will not be liable for any losses and/or damages in connection with the use of our website.

CONSENT

By using our website, you hereby consent to our Terms of Use and agree to its terms.

PRIVACY

Crisis Services Canada is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously. Therefore, we would like you to know what data we maintain and what data we discard. With this privacy statement, we would like to inform you about our security measures.

COLLECTION OF DATA

You can use our website without disclosing your personal data. You are not required to provide personal information as a condition of using our site. When you use our website, we store data on our servers for various security purposes. This data may include the name of your internet service provider, the website that you used to link to our site, the websites that you visit from our site and your IP address. We use the information we record to help diagnose problems with our servers, to administer this website more effectively, and to gather broad demographic information about what countries and domains our visitors come from and their behavior on our site.

COLLECTION AND PROCESSING OF PERSONAL DATA

We collect personal data only when you choose to provide it to us, through our phone, text or chat services, newsletter sign-up, inquires, requests, or donations.

The database and its contents remain at our organization and stay with data processors or servers acting on our behalf and responsible to us. Your personal data will not be passed on by us or by our agents for use by third parties in any form whatsoever, unless we are legally required to do so.

Contact information from these response forms is used to process donations and other information about Crisis Services Canada to our constituents. The visitor's contact information is also used to get in touch with the visitor (via phone, text or chat) when necessary in order to resolve any questions. Users may readily opt-out of receiving future communications. Financial information that is collected is used to bill the user for donations pledged. Unique identifiers may be collected from website visitors to assist in matching current donation information with donor history in our record systems.

We will retain control of and responsibility for the use of any personal data you disclose to us. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.

PURPOSES OF USE

The data we collect will only be used for the purpose of supplying you with the requested services or for other purposes for which you have given your consent, except where otherwise provided by law.

DATA RETENTION

We only retain personal data for as long as is necessary for us to render a service you have requested or to which you have given your consent, except where otherwise provided by law (e.g. in connection with pending litigation).

USE OF COOKIES

In some websites, so-called Cookies are used in order for us to improve the efficiency of your individual use of the website. Cookies are identifiers that our web-server could send to your computer in order to identify the computer being used for the duration of the session. Most browsers are set-up to accept these Cookies automatically. Crisis Services Canada uses cookies to recognize you when you return to our website. We use this only for the purposes of creating a more seamless visit for you by remembering your preferences from your previous visit. You can deactivate the storing of cookies at any time or adjust your browser to inform you before the Cookie is stored on your computer.

SECURITY

Crisis Services Canada uses technical and organizational security precautions to protect your data from manipulation, loss, destruction or access by unauthorized persons. Any personal data (biographical, credit card, and interest information) that is provided to Crisis Services Canada by you will be encrypted in transit to prevent its possible misuse by third parties. Our security procedures are continuously revised based on new technological developments.

CHILDREN

In light of the importance of protecting children’s privacy, we do not collect, process or use on our website any information relating to an individual whom we know to be under 13 years old without the prior, verifiable consent of his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.

CHANGES TO THIS POLICY

The constant development of the internet requires occasional adjustments to our privacy statement. We retain the right to make changes when necessary.

CONTACT US

Please contact us with any problems, questions or suggestions that you may have.

Crisis Services Canada

439 University Avenue, 5th Floor
Toronto, ON M5G 1Y8

Email: info@CrisisServicesCanada.ca

Phone: (437) 317-4488


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